Terms & Conditions

Everything is rainbows and sunshine over here at Double Mission but before you can place a tea order with us and change the world we have to outline a few terms and conditions. These terms apply whether you order online or by phone. We reserve the right to change the terms as necessary but whatever the terms were when you placed order will apply.

General Online Terms and Conditions

Disclaimer

This site and all contents of the site are provided on an 'as is' basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Double Mission shall not be liable for any damages of any kind related to your use of this site.

Our Communications to You

You agree that Double Mission may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Double Mission’s products or services, or for such other purpose(s) as Double Mission deems appropriate.

Use of the Website

To register with doublemission.com, you must be over 13 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to: decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice

Trademarks

Double Mission and its tagline, Drink it Forward, is a registered trademark, service mark, and/or trade name of Double Mission. No use of these marks may be made without the prior written authorization of Double Mission, except as necessary to accurately identify the products or services of Double Mission.

Availability

Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have purchased, we will let you know as quickly as possible and a full refund will be given.

Cause of the Week

All Double Mission teas donate $1 per unit sold to one of five causes of the month. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

Pricing, Description and Product Information

First and foremost, while we wholeheartedly believe in the health benefits of tea none of our statements have been evaluated by the FDA. No products listed on our website are intended to diagnose, treat, cure, or prevent any disease.

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or canceling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website.  Where the same products are available via another vendor different prices may apply. All prices are shown in US dollars and include tax where applicable. Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colors and appearance of our accessories may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the color of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

Inaccuracy Disclaimer

From time to time there may be information on DoubleMission.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

User Comments, Feedback, Social Media Posts and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Double Mission on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, 'Comments') shall be and remain Double Mission’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Double Mission of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Double Mission will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Double Mission is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that Double Mission may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Double Mission may use your information for marketing and promotional purposes.

Monitor Display

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Contests/Promotions

Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.

Links to Other Web Sites and Services

DoubleMission.com contains links to outside services and resources. You acknowledge that (A) Double Mission is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and (B) Double Mission is not responsible for any other form of transmission received from any linked site. Double Mission is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Double Mission of the site. Any concerns regarding any such link should be directed to the particular third party website.

Placing an Order and Order Acceptance

The Order Acknowledgement email and order number are our confirmation of your order with us.  Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.  Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.

Payment

Payment must be made with a valid credit or debit card. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity.

Delivery

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbor). When an item has been delivered, risk of damage to, or loss of, the item passes to you. For specific delivery options, including international order delivery, please read our shipping/delivery section. Please note that working days for us are Monday - Friday and do not include national holidays.

Cancellations and returns

You have the right to cancel or return your order up to 30 business days following receipt of your goods. You will receive a refund for your purchase if the charge was levied with your original order and it is returned in full. We really hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in sellable condition and in its original undamaged packaging. We will refund the price or replace the product. If the reason for return was our mistake, we will pay for return shipping, otherwise the cost of return shipping is your responsibility. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Double Mission. Please contact Double Mission by email hello@doublemission.com or call (929) 266-8327 for information about returning items to us. 

Refunds and Exchanges 

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Double Mission is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. We also reserve the right to offer a replacement item of similar or equal value.

Promotions and Discounts

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Double Mission cannot be held liable for not discounting the order if a valid code has not been entered. Promotions and promotion codes are subject to the terms and conditions specified by Double Mission at the point of purchase.

Website Changes and Update

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy.  We recommend that you read our privacy policy before you accept these terms and conditions.

Intellectual Property and Copyright

The content of the doublemission.com website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Double Mission.

Limitations

This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Indemnity

You agree to indemnify and hold Double Mission harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Double Mission website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

Customs, Duties and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Double Mission, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Company Details 

Double Mission, LLC, 54 W 40th St, 1st Floor, New York, NY 10018