FAQ

Company

Why the name Double Mission?

Because we have two clear missions: to source and blend organic Fair Trade certified™ tea to bring you health, happiness and human connection and to support people and organizations doing awesome things in areas we think could use a little help right now: fighting for social justice and human rights, helping our environment, working to make poverty and homelessness history, protecting our animal friends and supporting women and girls on their path to be whatever they want to be.

What’s your privacy policy?

Short version: We would never share or sell your information. Long version: Privacy Policy

My order is MIA. Can you help?

Yep. Call us at (929) 266-8327 or email us at hello@doublemission.com and we’ll get our detective on.

My order arrived incomplete or damaged. What should I do now?

Sorry. Call us at (929) 266-8327 or email us at hello@doublemission.com and let us know what’s up. We’ll make it right.

I don’t live in the U.S. Do you ship to other countries?

Yep. But it’ll be a little slow. 5-7 days-ish.

This is a gift. Can I hide the receipt and include a card?

Yes! On the cart page there is a box for you to let us know it’s a gift and if you’d like us to send a card. Don’t forget to tell us what you’d like to say. You definitely don’t want to leave it up to us.

Do you accept PayPal?

Nope.

Product

What are your 1 lb bags made out of?

We use made from 60% renewable wood pulp. The wood pulp portion is biodegradable and will disintegrate into healthy compost over 84 days in a home composting environment. We are currently on the waiting list for a bag which will be 100% renewable/compostable. We’ll scoop them up as soon as they’re available.

Can you recycle the tea tins?

Yes, yes and yes. You can always reuse them too. They make great pencil holders for your desk, fun little planters for your herbs and most likely in the vicinity of 14,000 awesome other things if you search Pinterest. 

Are all of your teas organic?

Yes. 100%. No nasty pesticides, gross sewage sludge, synthetic fertilizers, genetically modified organisms, or ionizing radiation. No one wants that in their body.

What is Fair Trade?

The fair trade certified label means Fair Trade USA has certified that producers adhere to fair trade standards. Purchasing products that are fair trade certified can reduce poverty, encourage environmentally friendly production methods and safeguard humane working conditions. To learn more visit Fair Trade USA

What are organic compliant flavors?

Organic compliant flavors are designed for use in organic products. These flavors are composed of substances that are all found in nature. Such substances as essential oils by law, can only be derived or isolated by methods of distillation, filtration or by means of natural occurring fermentation.

What is a tisane?

Tisane is the official name for what most people call herbal tea - a non-caffeinated beverage extracted from herbs, spices, or plants. To be a true tea the leaves have to be from the camellia sinensis plant, otherwise it’s a tisane.

Does tea expire? How should I store my tea?

Green tea is an unfermented tea and the average shelf life of green tea is approximately 18 months, then it begins to fade in flavor if keep it too long. Under certain conditions, the shelf life still can be extended to more than three years. There are five enemies that you should keep away: light, air, heat, moisture, and scent.

Black tea is fully fermented so it has a longer shelf life than green tea. Generally, the shelf life of loose black tea in bulk is about 18 months. In tins black tea can be stored for about 3 years.

Oolong tea is a semi-fermented tea, and the shelf life is about 18 months-ish. It depends on the degree of fermentation and storage method. You need to use a sealed container and put it in a dry, dark, airtight and odor free place.

White tea is a special treasure. Many say that the longer the storage time, the higher medicinal value. When properly stored, the shelf life of packaged tea is usually 2 years. Beyond this period, the aroma will be gradually lost.

With pu'erh, the longer it stored, the richer and mellower it will be.

Herbal tisanes have a 12 month shelf life. Yerba maté and Rooibos have a shelf life of 12-18 months. When they lose their scent they’re losing their potency.

All tea is best stored in opaque containers and there are five enemies that you should keep away: light, air, heat, moisture, and scent. Room temperature and slightly cooler storage temps works best. Tea should very seldom be refrigerated and NEVER frozen.

Do your teas contain GMOs?

Nope. Our beverages do not contain GMOs.  As part of organic certification, genetically modified organisms are not allowed in our ingredients.

Do your any of your teas contain gluten?

None of our teas contain gluten.

I have a peanut allergy. Should I be worried?

Our products are not packed in a facility that contains nuts BUT hibiscus is almost always intercropped with peanuts and may produce a response in those with severe peanut allergies.

Causes

Wait. I don’t see where I choose the cause I want to donate to?

It’s on the cart page above the checkout button. If you checked out and forgot to choose your cause just send us a note at hello@doublemission.com with the cause you wanted to donate to. We’ll fix it.

Why did you choose those 5 cause areas to give to?

Because things in these 5 areas are a freaking disaster right now. We need a revolution - a kindness revolution. It’s a code red all hands on deck effort.

I just got your tea in a really great cafe. The sign said that they were donating to a different cause than you have listed on your website. Why?

All of our partner shops choose their own causes to give back to each month. Sometimes they use funds to support a cause they’ve been working with for a long time, sometimes they support an employee that has a Crowdrise® project, sometimes they add Double Mission’s donation to their shop’s road race fundraising efforts and other times they have their own amazing thing going on entirely.

I’d like to suggest a cause of the month. Where can I send my idea?

Yay! Please use our contact form or send an email to hello@doublemission.com with your suggestion.

How can I become one of the causes of the month?

To be a cause on our website send us note at hello@doublemission.com and we’ll get you some information. If you are looking to be the cause of the month at a partner shop you should approach them directly.